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If you are not satisfied with your purchase (including the appearance, size, functionality, etc), you can return your item (s) within 14 days from the date of receiving the product. The returns must be unused, in the state in which you have received your wallets with no single item missing from the package, including the QR code.
Before sending the item back to us, we shall request you to send the photos of your wallet to Customer Support. Customer Support shall first receive the photos of your item, approve them and give clear instructions for sending the item back to us.
Please note that YOU WILL FULLY COVER THE COST OF SHIPPING OF THE PRODUCT BACK TO US.
How do you get your money back?
When we receive the product back, our Technical Team will make an inspection of the item received and approve the return. Once approved, you will receive the full purchase amount back within ten (10) working days.
If after the inspection of the wallet the Technical Team finds out that the product is used, damaged, some parts of the contents of the package are missing, the package of the returned product is damaged, some retention will be made from the full purchase amount.
For more information, please kindly contact our Customer Support by writing to firstname.lastname@example.org
Return with Engravings
If you are not satisfied with your purchase, you can return your item (s) within 14 days from the date of receiving the product. The returns must be unused, in the state in which you have received your wallets with no single item missing from the package, including the QR code.
Please note that in case of engravings on your wallet you will cover the cost of the leather:
Cardholder – 39 USD
Bifold – 59 USD
Mini bifold -59 USD
Travel – 79 USD
Zipper travel -79 USD
Please also note that in some cases our company will not accept the return of your wallet. These cases are:
Repair / Replace
If the item that the Customer received appears to have any technical difficulties the repair or replacement options are available.
The items for exchange, repair, or replacement will be accepted only when shipped back with prior written communication with our Customer Support in case of keeping full conformity of repair/replace rules of our company. We would request you to give us prior written notice and wait for our approval and further instructions.
If your wallet is subject to repair or replacement, Customer Support will ask for the Warranty Card that comes with the wallet, otherwise, we will not be able to process the repair or replacement.
ALL VOLTERMAN PRODUCTS COME WITH A ONE-YEAR WARRANTY FROM THE DATE OF DELIVERY TO YOU.
The warranty applies in the following cases:
In all the above-mentioned cases, please contact our Customer Support by email@example.com for further review of your case.
If your case does not fall under any of the above-mentioned categories, please contact our Customer Support to review your case individually.
When you apply to repair or replace the item, our Customer Support may ask for a photo or video proof of a defect. Before replacing the product, we will kindly ask you to send the original product back to us by means of standard trackable shipping as our company will cover up to USD 15 of the shipping cost.
Please note that our warranty does not cover the product damages that may have resulted from normal wear and tear or accidental damage caused by the user or faults as a result of negligent operation.
Our Customer Support will happily work with you through all the repairing or replacing processes.
For return, replace, and refund or other individual cases, please kindly contact our Customer Support via firstname.lastname@example.org.